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Refunds and Returns Policy

This webpage sets out the returns policy for goods purchased through airblasteurospraydirect.com, the online store operated by Airblast Ltd, registered at:

Unit 26
King Street Industrial Estate
Langtoft
PE6 9NF
 

1. To be eligible for a return, your item must be unused and in the same condition that you received it, and in the original packaging.

2. We are not able to offer refunds if:

  • You knew an item was faulty when you bought it
  • You damaged an item by trying to repair it yourself or someone else attempted a repair (though you may still have the right to a repair, replacement or partial refund)
  • You no longer want an item (for example because it’s the wrong size or colour)

3. Contract cancellation under the Distance Selling Regulations:

  • You have the right to cancel your order without reason for up to 14 days after receipt even if the goods are not faulty, by giving us written notice.
  • You are responsible for the cost of returning the items to us and you must ensure that they are kept in 'as new' condition.
  • Your goods must be returned within 14 days of notifying us of your wish to cancel. Please email our Customer Services team on sales@airblast.co.uk for information on how the items should be packaged and returned.
  • We will refund you as soon as reasonably possible after cancellation, and in any event within 14 days of notice of cancellation.

4. Repair

  • If you have accepted an item, but later discover a fault, we may be able to repair or replace it. You have right to reject the item after it’s been repaired or replaced. You have accepted an item if you’ve:
    • told us you’ve accepted it (having had enough opportunity to inspect the item before confirming you’ve received it).
    • altered the item.
  • We will repair or replace an item if you return it within 6 months - unless we can prove it was not faulty when you bought it. We may ask you to prove an item was faulty when you bought it if you ask for a repair or replacement after 6 months.

Please contact us to let us know you would like to return an item.