Your order will be delivered either by Royal Mail (orders up to 1kg), TNT (orders between 1kg and 75kg) or the Pallet Network (orders over 75kg).
Shipping costs are based on delivery address postcode using the zone pricing provided by all delivery companies.
Track your order
To check your order status you must have been registered prior to placing your order – just sign in, then click on "Manage My Account" followed by "View Order Status".
If you find that your order has only been partially delivered, this may be because other items are being dispatched from a different location. However, if your order is obviously incomplete, over-delivered or damaged, or if you wish to change or cancel your order, please email our customer service team - firstname.lastname@example.org.
Change or cancel an order
If you'd like to add products to your order, please place a new order for these items.
If you need to change details of your delivery address, remove items from your order or cancel it completely you can do so at any time before it is dispatched, by emailing our customer services team. Please quote your order number and order date.
Once your goods have been dispatched you will be unable to amend the order. However, in accordance with Distance Selling Regulations, you may return the goods within 7 days of receipt by giving us written notice. If you do wish to cancel a relevant contract for ‘off the shelf’ products, you are entirely responsible for the cost of returning the items to us and you must ensure that they are kept in 'as new' condition.
Missing, incomplete or damaged orders
If your order hasn't arrived, or arrives incomplete, first of all please view your order online. Sign into "Manage My Account" here. If your order has been dispatched but hasn't arrived within the expected time period, or if your order arrives and the goods are incorrect or damaged, please email our Customer Services team.